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Your Feedback Matters |
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know how we can improve our site, our presentation of merchandise, or tell
us anything you like. We'll listen. See below for feedback we've
received.
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When we receive meaningful feedback
we will post it here. We won't hold back either. Positive and/or negative
will be posted.
It is our belief that as hard as we
try we will never be perfect. However, we hope to always be open enough to
learn from our mistakes.
I've been trying to use
your site to purchase the collector plate "Beauties of the Red Mansion,
Miao-Yu". This has been extremely difficult. I understand that you are
having trouble with the service that processes credit card numbers but
does this mean that when this system goes down you can't do any business
at all? It would be nice to have a phone number to call to see just what
is happening. I'm about ready to go to another site and purchase this
item.
Karen
Thanks to Karen's
message we have added the phone number for PayPal in two locations on our
site. Also, Karen was able to complete her purchase through PayPal just
moments after sending this message.
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Hi Sharon
Thanks for letting me know you have received my order. I look forward to
receiving and using my new table runner.
Ginger
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Sharon the
DeGrazia print arrived today and in fine shape........hell you couldn't
have gotten it here much faster if you had driven down to Green Valley.
Thank you very much for the very lovely pen.........it's mine, I'm not
giving it to any tenant. I'm very pleased.......thanks.
Randy
Randy was the first
recipient of our Free Gift Program.
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Thanks. Neat store. Will return. Denise
Follow up from Denise (Edited for relevance):
Hi there. I ordered $38.00 worth of clothes from
you and have to tell you, this was the best transaction. You
packaged the clothes so wonderfully and the little gift was darling.
Please keep getting things in. I will definitely come back.
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I appreciate your service and
online website, I loved the stuff I found.
Do you do an email update of when you get new items on your website? If
not
how often do you add new stuff?
Thanks,
J. M.
Thanks to J.M's message, we have initiated a program of alerting our
customers of when new items are added to the site.
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I'm so glad I found your site.
Most of your prices are really reasonable.
If this purchase goes well I will be doing a lot more business with you.
Thanks, Connie
We shipped Connie's order out the same day, so we're
hoping the purchase went well for her.
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To whom it may concern:
I ordered and paid for some items since October 11th or 12th. I received
an e-mail from someone at your company stating that you will be mailing
out the items on Tuesday 14th. It is now 9 days later and I have not
received anything. Please let me know what the status of my order is.
Anxious customer,
Veronica
We were naturally concerned about the order not
arriving on time, but since Veronica lives on the East Coast and
we're on the West Coast, we asked Veronica to wait a couple more days. The
next day we received the following email from Veronica.
Dear Sharon,
I have to let you know that I received the items today, and I am very
pleased
with them. Thank you for the gift. The baby will enjoy it.
If you should get anything else that is suitable for this season, I will
surely be interested.
Sincerely,
Veronica.
Once again the post office came through.
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Hi Sharon! The set arrived
today and it is beautiful!! Many thanks. I hope we can do biz again soon!
Best regards,
Lynn
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Hi Sharon-
The package arrived today and I'm just thrilled with everything
(including the little Christmas stocking you sent).
Thank you so much. I'll be looking forward to more of your listings.
Please keep me posted when you list new items.
Thanks again! Connie
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| Hi Sharon, I wanted to let you know
Foo Foo arrived right on time!
Thank you sooooo much! Terrie
Terrie's reference to Foo
Foo is what her little girl calls her Beanie Baby named Strawbunny.
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Thank you
for your prompt response. Impressive! Happy New Year to you, Sharon.
Robert
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Sharon-you my dear are awesome !! Thank you, thank you and thank you!!
Take care, (payment has been sent & as always it has been a pleasure !!)
Beth
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When I grow up in Ebay and computer sites, I want to
be as well done as you. Honestly, from the sales to the communication to
the packaging, each to me is done in perfection. Just wanted to let you
know. As they say in the movies, "I'll be back!" Continued good selling
through your efforts at the site and through Ebay.
Most sincerely,
Carolyne
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I
couldn't be happier with this site!!
Beth
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The soup tureen has
arrived!!!! It's lovely...and so is the extra plate!!! What a
treat..
I love pewter....so of course I always love extra pieces!! That was
most generous of you!!!!!
I posted much deserved feedback for you on ebay....
warm fuzzy bear hugs to you!!!!!
Paula
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Hi Sharon,
I am happy with my purchase and I'll give you a 10.
Thanks.
Wendy
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Thank you sooo much
for the extra gift ! You are too thoughtful for words ! The picture
is beautiful and will fit right in my black & white toile bedroom !
Take Care, Beth
Beth has been shopping Once in a Blue Moon
for months and as a small token of our appreciation for her many
purchases, I included an extra surprise in her shipment.
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Hi Sharon, I just
wanted to let you know that my shipment got here safe and sound. I
couldn't be happier with the items. They are real treasures and I
appreciate your working with me on these items.
Again, many thanks!
Jerry
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Hello:
Well, first off let me say, wow. I really like this web site and can
see my self spending a lot of time here in the future.
Christine
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Thanks. I also wanted
to tell you I received my things yesterday and I loved them they
were great you have some really neat stuff
Thanks again,
Cindy
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Sharon,
I'm sorry it has taken me so long to let you know we received the items
ordered. Everything was as described, and we are pleased with it all.
Thanks, Lori
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Sharon,
I wanted to take the time to thank you. I received my order
yesterday and the placemats/napkins are lovely. They will be used in
making Battenberg lace angels. It's almost impossible to find
Battenberg items in this area. You have helped make my grandchildren
very happy!!
Your website is one I'll visit often....impeccable service!
Thanks again...
Marsha
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Hi Sharon,
I purchased a white soup tureen from you via the "Once In A Blue
Moon" website at the end of November, but have never received it, so
wanted to find out why not - is there a problem? I paid via PayPal
instant transfer on November 30, and it is now December 11!
Please advise ASAP - thanks!
Sandra
I totally messed up on Sandra's order by
forgetting to ship her soup tureen. I have no excuse for this
blatant error, other than to say I did not follow proper procedures.
My deepest apologies to Sandra.
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Hi Sharon,
My items came in today and I just wanted to let you know that I was
very pleased with everything!! I also wanted to thank you for the
great deals that you offer, and to let you know that I have passed
your page on to all of my friends and family.
Thanks again,
Betty
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I received the
Apollinaris match holder/striker today, and it's exactly what I
wanted. I had a surprisingly hard time finding one in the L.A. area,
so I'm very glad I went online and found your site.
Thanks very much
Best regards,
James
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Thank you, I have
been looking for Battenberg Runners for months, I use them for a
doll I make and have not been able to find the runners here in
Houston..............so, I thank you for having them!
Rosemary
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Hello. Thank you for
your message. I received the umbrella yesterday in fine shape!
Thanks much!
Deborah
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Hi Sharon,
A quick note to let you know that both packages were delivered
yesterday. Everything arrived in perfect condition and I am well
pleased with my purchases.
Thank you for providing such excellent service!
Kathleen
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Hi
Just to let you know that I received my order today and let me just
say that I am very, very happy with all the items I ordered. Thank
you very much and I plan on visiting your site more often.
Elizabeth
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I got my box today
and just love it all! The photo's don't show how lovely the thing's
really are. Thanks for having such a great site!
Mrs. Montgomery
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Dear Sharon,
I received the beautiful plate today safely. Thank you very much for
the good packaging & prompt service.
Sincerely,
Irene
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I LOVE this store ! I
am always delighted when a package arrives from here . The only
thing that would send me into orbit is if Pet stuff was sold !!!! -BJolly
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Good afternoon! Just
wanted to let you know I received the coat yesterday evening and let
me say it is just gorgeous. Thanks, Joset
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Hey I just wanted to
say that I got the necklaces and I love them!!!!!!!!!!!!!! Sorry it
took so long to tell you that.
Thanks, they are beautiful! Elena
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You have a really
easy to use fun site! I am home recovering from surgery and can't
make it to the thrift stores so this really helped me pass this
rainy day! - Thanks, Pattie
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Love the
store........first complaint....where are you. Canadian I hope, no
mention of location anywhere!!! I'm sick of paying US $$'s to
Canadian ebay.
Second complaint...where are the dolls section??
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THANK YOU FOR
OFFERING SUCH NICE ITEMS. I'M GLAD YOU RECEIVED MY PHONE CALL. I'LL
BE SHOPPING THROUGH THE BLUE MOON AGAIN.
MARTHA E.
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Dear Sharon,
My order just arrived and I'm very pleased. I really like the bird
tin!! Everything was nicely wrapped and arrived in good condition.
I'll definitely shop at "Blue Moon" again!
Thanks,
Patty
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Hello
I received the books yesterday and just wanted to say thanks. They
are fabulous!!
Kind regards,
Faith. H.
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Hello, Just wanted to
let you know the package arrived today and was very nice and I love
it. Thanks very much. Have a great week ahead!! Ewald - Leesburg,
Florida
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Hello! I received my
goodies from you yesterday and I am just thrilled! I love
everything...especially the beautiful Josephine Chaus suit. It's
just gorgeous and in PERFECT condition! Thank you so much for having
such a wonderful website like this! I'll definitely be back for
more! Julie B.
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I WILL VISIT YOUR
WEB OFTEN BECAUSE I LIKE DOING BUSINESS WITH YOU. ALSO COMPLIMENTS
ON YOUR EASY TO BROWSE WEBSITE, I LOVE IT. GWEN -SATISFIED CUSTOMER
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Thanks for your
prompt shipping of my order. Sorry I didn't reply earlier. I was
extremely pleased to find this rare sheet music on your web site. I
have already spent a considerable amount of time playing it on my
piano !!
Hoping to do business again in the future. Many Thanks, Stephen
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Hi Sharon ...
I thoroughly enjoyed your site ... that's no surprise since I am an
avid thrift/antique store shopper, and browsing through your online
store was quite similar to browsing though a regular store.
Have a wonderful day!
Regards,
Jean
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Once again, thanks
for everything! I absolutely LOVE your website and will check it
often for your wonderful bargains! I look forward to receiving my
goodies! :-)
Again I'm terribly sorry about the e-mail mix-up.
Sincere Thanks,
Julie
Irving, Texas
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Hi Sharon
I received the sweater yesterday, and it's really in terrible shape.
I'd hardly call it more than a rag. Could I please return it for a
refund?
Thanks
Melissa
Melissa's response completely stunned us.
However, we understand everyone's tastes are not the same and as
hard as we try and as much as we'd like to, we just can't please
everyone. We refunded Melissa's money and told her she need not
return the sweater/rag.
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Sharon:
I just wanted to let you know that I received my order today and I
am very impressed...I'm sure I will be ordering again...
Thanks,
Phyllis
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The plate arrived
last Saturday. Very fast! Thank you so much. I really appreciate the
promptness.
Have a great week!
Annette
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Hi Sharon,
I got the pins and they are all wonderful. I hope when Christmas
comes I will be able to part with them!
Thanks,
Mary
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Hi Sharon-
I just wanted to let you know that I received my books quite a few
days ago but this is the first chance that I had to email you. They
are wonderful and I just love them. Thanks again and Ill be shopping
again soon....Nancy
(Edited for relevance)
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I love your
website! Please keep it coming. Thanks.
Zye Thomas
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This online
thrift store is a great idea!!
Shirley Bohn
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Hi Sharon,
I just wanted to say that you have a wonderful site, and I was
really impressed at how quickly I received my order, and the
clothing that was ordered for my daughter were in excellent
condition, I will definitely be buying from you again.
Sincerely,
Lisa
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The products have
arrived and everything is perfect. Thanks for the smooth
transaction.
Sincerely,
Mike
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Your store
looks like fun.
Dia
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The following message was received with a request to receive our
newsletter. you have
inspired me so......
Jennie
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I really
enjoyed shopping at your site.
Sandra
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Hello Sharon. As
always thank you for excellent service, stuff and super fast
shipping.
Teressa "Annette"
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| Hello.
I just wanted to let you know that I
got my package an hour ago. They said it was scanned wrong or
something and shipped to the wrong zip code. Well, anyway I am very
happy with everything and I like the little bag the crystals came
in. Thank you very much for everything.
Mika
I wanted to let
you know that the Royal Standard 'Winsome' plate arrived fast
and in great condition! Again, thanks for great service! I plan
to do business with you in the future, and I already have my eye
on a couple other patterns!
Susan
(Edited for
relevance)
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| Hi Sharon,
Just wanted to let you know
that I received the Items that I ordered today, Everything
arrived in perfect condition, You secured the package very very
well.
It was like getting Christmas gifts everything wrapped up in
nice tissue paper. Thank you so much, I love your thrift store,
I will definitely be back soon.
Blessings, Terri
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I received my shabby chic white
roses arrangement today. Thanks for the prompt shipping. It was
packed very nicely and arrived in good condition.
The piece was exactly as described in your photo and written
description. The white rose arrangement is perfect for its new
"home" - a guest room I'm re-decorating in a cottage look decor. The
roses arrangement is atop a cream colored nightstand, and I have it
on a stack of books. Its companion pieces are an ivory ceramic vase
and a pale green pitcher. Looks like something from a magazine
picture!
Thanks again. I "window shop" frequently at Blue Moon and look
forward to finding another treasure.
Joyce
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Hi,
I received the book today and it was in perfect condition! Thanks so
much, I have been looking for this book for a while and was so happy
to luck upon your site.
Melissa
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I am very pleased
with all my purchases. You may use me as a reference if you want to.
Norene
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Hi Sharon! My order
arrived today, and the bowl is just perfect for where I wanted to
use it, plus the packing of it was WONDERFUL!!! There's no way it
wouldn't have arrived in one piece with such great packing. Now I am
going to order two more matching pieces that you have listed. You
are an awesome seller, who obviously value your customers. Thanks
for everything, and I will shop at your store often! :) Claire
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Hi Sharon!
I got the items today and they are all in great condition. Thanks so
much!
Angela
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Thanks so much
for your great customer service. I received all of the pottery
items, and they were packed SO well, with much padding to assure
safe arrival. I'm very pleased with each piece and with the
smoothness of the entire transaction. Thanks so much. I highly
recommend this website to others. Claire
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